Find The Best Loan Payment Option For You
Make your loan payments with a number of easy options. We offer online, in-person, over the phone, and recurring payment options.
Online Payments
From a Member One account:
- Set up a transfer from your Member One account in online banking. Click Move Money at the top to get started. You can select "Repeat transfer" to set up a recurring payment.
From a non-Member One account:
- Click the PAY A LOAN button from the top of any memberonefcu.com page for a one-time payment.
- Click Proceed and Login with your registered email and password.
- If you have not yet registered for online payments, click Pay Now.
- Enter your 6-digit member account number and the last four digits of the primary account holder's Social Security number.
- Select the loan from the populated list and click Continue.
- Complete the required Payment Information and click Continue.
- Agree to the Payment Authorization Terms and click the Pay button to submit your payment.
For those using the Pay A Loan button, we are excited to launch our new loan payment portal with the help of our partner, Paymentus. Here are a few FAQs to answer any questions you may have regarding this update:
Member One is moving to a new loan payment portal provided by our third-party billing and payment vendor, Paymentus. This new portal will feature added capabilities and loan payment options to better fit our members’ needs. This portal will also accept loan payments for business members on certain loan types.
You can continue to make loan payments using ACH/E-Check, Visa debit, Mastercard debit and AutoPay. In addition, Paymentus now offers Interactive Voice Response (IVR), an automated, 24/7 phone service that allows you to securely make your loan payment by phone. IVR payments can be made by calling 800.666.8811, select Option 2, then Option 3.
No. That system is separate from this one and members using Online or Mobile Banking are not affected by this change.
Yes, everyone will need to re-register in Paymentus.
If you are currently enrolled in AutoPay, your payment information and payment schedule will automatically transfer to the new portal. Although your AutoPay will continue working, if you need to manage your transferred AutoPay for any reason, please contact us at 888.666.8811.
- Yes. If you would like to sign up for AutoPay, you can do so directly within Paymentus. As a reminder, if you already have an AutoPay set up for your loan, that will move over automatically. To make changes to existing AutoPays please contact us at 888.666.8811.
All payment data and member information is protected by our third-party billing and payment vendor, Paymentus. For more information, please visit Paymentus.com/billing-payments/.
Other Payment Options
In-Person
Pay in-person at any Member One retail center. A representative can help you set up recurring payments from a Member One or outside financial institution account.
Over the Phone
Call 800.666.8811. By selecting Option 2, then Option 3, you can use our fully automated system for no additional fee. You also may speak to one of our representatives during business hours; however, there will be a $12 convenience fee when making a payment with a representative.
Through the Mail
Mail a payment to Member One Accounts Payable/General Administration Building, PO Box 12288, Roanoke, VA 24024-2288.
Sign Up for Alerts
Never miss a payment! Sign up for email or text alerts through Member One's online banking platform. After logging in, select Additional Services at the top of online banking, and then click Mobile Banking & Alerts to get started. Standard messaging rates may apply.
Need Assistance?
Call 800.666.8811, complete our contact form, or visit one of our retail center locations today.